PASS GUARANTEED QUIZ ITIL - USEFUL ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT LATEST GUIDE FILES

Pass Guaranteed Quiz ITIL - Useful ITIL-4-Specialist-Create-Deliver-and-Support Latest Guide Files

Pass Guaranteed Quiz ITIL - Useful ITIL-4-Specialist-Create-Deliver-and-Support Latest Guide Files

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q30-Q35):

NEW QUESTION # 30
During a service design workshop, a development team come up with lots of different possible design solutions, and then analyze these to select one of them to proceed with.
What 'design thinking' activity is this an example of?

  • A. Prototyping
  • B. Ideation
  • C. Inspiration and empathy
  • D. Implementation

Answer: B

Explanation:
Ideationinvolves generating a wide range of ideas and then analyzing and selecting the best solution to move forward in the design thinking process.


NEW QUESTION # 31
What approach can ensure testing happens earlier in the development lifecycle?

  • A. Managing work as tickets
  • B. Robotic process automation
  • C. Shift-left
  • D. Service integration and management

Answer: C

Explanation:
Shift-leftmoves testing activities earlier in the development lifecycle, helping to detect and fix defects sooner, improving quality and reducing rework.


NEW QUESTION # 32
An organization is moving from a process-based approach to a value-stream based approach for managing user issues.
Which of these activities should the organization do FIRST?

  • A. Understand which steps contribute least to the support of the service
  • B. Identify the activities which could be improved by the use of automation
  • C. Consider how the service desk teams can be involved at an earlier stage in the creation of a service.
  • D. Understand the situations in which incidents and service requests will be initiated

Answer: D

Explanation:
Understanding the situationswhereincidents and service requestsare initiated is the first step, as it defines how user needs trigger value streams and shapes the design of the overall support approach.


NEW QUESTION # 33
When verifying that an incident has been resolved, which is an example of value as perceived by a user?

  • A. An accurate and complete incident record, enabling subsequent trend analysis of incidents
  • B. An incident resolved within the target SLA time, enabling efficient use of service desk resources
  • C. A better understanding of a complex networking scenario, enabling the creation of a new knowledge article
  • D. A swift restoration of a point of sale system, enabling customers to be served with minimal disruption

Answer: D

Explanation:
From theuser's perspective,swift restorationof critical services like apoint of sale systemprovides immediate value by minimizing disruption and allowing normal operations to continue.


NEW QUESTION # 34
An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing.
Which practice is most likely to provide this information?

  • A. Problem management
  • B. Release management
  • C. Monitoring and event management
  • D. Service desk

Answer: D

Explanation:
Theservice deskpractice is the primary point of contact for users and customers, making it the best source for gathering information about both user issues and operational challenges faced by support teams.


NEW QUESTION # 35
......

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